Managed IT services and helpdesk support
A dependable IT team without the hiring. We look after your users, laptops, servers and Microsoft 365 every day, so your people can get on with their work.
- Helpdesk by phone, email and WhatsApp during business hours
- Remote support with on-site visits in Pune when needed
- New joiner and leaver setup: accounts, laptop, email and access
- Windows and macOS patching and software deployment
Overview
Most small and mid-sized companies run IT on goodwill: a staff member who is good with computers, a vendor who visits when something breaks, and nobody who sees the whole picture. That works until a laptop is stolen, a server fills up, or a new joiner waits three days for access.
Deltraya takes ownership of day-to-day IT. You get one number and one email for every request, a team that knows your setup, and monthly reports that show what was done and what needs attention next.
What's included
- Helpdesk by phone, email and WhatsApp during business hours
- Remote support with on-site visits in Pune when needed
- New joiner and leaver setup: accounts, laptop, email and access
- Windows and macOS patching and software deployment
- Printer, Wi-Fi and peripheral troubleshooting
- Asset register for laptops, licences and warranties
- Vendor coordination with ISPs, OEMs and software providers
- Monthly service report with tickets, trends and recommendations
Offices of 10 to 300 people without a full in-house IT team, or with an IT lead who needs hands and cover.
Frequently asked questions
Do you provide on-site support or only remote?
Both. Most issues are fixed remotely within minutes. For hardware, network and office moves we come on-site within Pune and nearby areas.
How is managed IT priced?
Usually per user or per device per month, agreed upfront after a short review of your environment. There are no hidden call-out charges for covered work.
Can you work alongside our existing IT person?
Yes. Many clients keep an internal IT lead, and we provide extra hands, after-hours cover and specialist skills.
Find out where your IT stands in 30 minutes
We review your users, network, cloud and backups, then send a short written list of risks and quick wins. No obligation.